Privacy Policy
Last updated: 1 May 2026
Alino Web Design ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal data when you visit alinowebdesign.com or use our services.
1. Who We Are
We are a web design agency based in West Yorkshire, UK, providing custom website design, hosting, and management services. For the purposes of UK data protection law, we are the data controller.
Contact: hello@alinowebdesign.com
2. What Data We Collect
2.1 Information You Provide
- Contact form — Name, email, business name, project details.
- Email correspondence — Any information shared via email.
- Client data — Name, business name, billing address, email, payment info.
2.2 Automatically Collected
- Usage data — Pages visited, time on site, referral source, browser/device type.
- Technical data — IP address, browser version, operating system, timezone.
- Cookies — See our Cookie Policy.
3. How We Use Your Data
- To respond to enquiries and contact form submissions.
- To provide and manage our design, hosting, and management services.
- To process payments and maintain billing records.
- To send service-related communications (invoices, updates, renewals).
- To improve our website through anonymised analytics.
- To comply with legal obligations.
We will never sell your personal data to third parties.
4. Legal Basis for Processing
- Contractual necessity — To deliver services you've engaged us for.
- Legitimate interest — To respond to enquiries and improve our services.
- Consent — Where explicitly given (e.g. marketing). Withdraw any time.
- Legal obligation — To comply with applicable laws.
5. Data Sharing
We share data only as needed to deliver our services:
- Cloudflare — Website hosting and CDN.
- Payment processor — For processing hosting payments.
- Domain registrar — For .co.uk domain management.
- Email service — For contact form delivery and forwarding.
We do not transfer data outside the UK/EEA without appropriate safeguards.
6. Data Retention
- Enquiries — Up to 24 months after last contact.
- Client data — Duration of relationship + 6 years (HMRC compliance).
- Analytics — Anonymised; retained indefinitely.
7. Your Rights
Under UK data protection law you may:
- Access — Request a copy of your data.
- Rectify — Correct inaccurate data.
- Erase — Request deletion ("right to be forgotten").
- Restrict — Limit how we process your data.
- Port — Receive data in a portable format.
- Object — Object to processing based on legitimate interests.
Contact hello@alinowebdesign.com. We respond within 30 days.
8. Data Security
We use SSL/TLS encryption, secure hosting infrastructure, and regular security reviews. No system is 100% secure — contact us immediately if you believe your data has been compromised.
9. Children's Privacy
Our services are not directed at individuals under 18. We do not knowingly collect data from children.
10. Changes to This Policy
Material changes will be posted here with an updated date. We encourage periodic review.
11. Complaints
You may lodge a complaint with the ICO: ico.org.uk · Helpline: 0303 123 1113
12. Contact
Alino Web Design
Email: hello@alinowebdesign.com
West Yorkshire, United Kingdom